*We cannot guarantee the quality of items if customers have asked the courier to change or delay the delivery date or couldn't receive the products at the delivery date as long as the courier tried to attempt the delivery.
even though we use the trusted delivery carrier, the delivery delay could be unavoidable.
Usually the parcel would arrive the next working day or so, however kindly let us know if you haven't received your order.
Thank you for your understanding.
Our policy lasts for 5 days.
If 5 days have gone after your selected delivery date, unfortunately we can’t offer you a refund.
We accept the cancellations at least 2 working days before the selected delivery date if you would like to cancel your order.
To be eligible for a refund, Please email us the reason and condition.
If anything fails to meet your expectations, we will check if we could accept of refund.
To complete your refund, we require a receipt or proof of purchase. If there is any issue,
Please contact us : firstname.lastname@example.org
Matchado ltd - 8 Billing Street, Chelsea London, United Kingdom SW10 9UR
Once we accept the refund after you send us an email, your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.