FREE Delivery over £35 / 日本語対応可能

Home Delivery

*We currently deliver only to mainland UK,
by next day delivery (9:00am - 7:00pm) **


 Scheduled Delivery 
£ 3.99 +vat

If you purchased over £35
£ 0  FREE Delivery

 

 

If you got the notifications by dpd (*not all customers, depends on your address),
Available to
 Select a 1hour Delivery Timeslot by the link - FREE.


*Please expect to receive your parcel at the selected delivery date. 
(However there could be delays due to the unforeseen circumstances.  No guarantee next day delivery)
We cannot guarantee the quality of items if customers have asked the courier to change or delay the delivery date or couldn't receive the products at the delivery date as long as the courier tried to attempt the delivery.





Delay

During the lockdown,
even though we use the trusted delivery carrier, the delivery delay could be unavoidable.
Usually the parcel would arrive the next working day or so, however kindly let us know if you haven't received your order.
Thank you for your understanding.

 

 

 


Refunds

Our policy lasts for 5 days. 
If 5 days have gone after your selected delivery date, unfortunately we can’t offer you a refund.

We accept the cancellations at least  2 working days before the selected delivery date if you would like to cancel your order.


To be eligible for a refund, Please email us the reason and condition.
If anything fails to meet your expectations, we will check if we could accept of refund.
To complete your refund, we require a receipt or proof of purchase. If there is any issue,

Please contact us :  contact@matchado.co.uk 
Matchado ltd - 8 Billing Street, Chelsea London, United Kingdom SW10 9UR

 Once we accept the refund after you send us an email, your refund will be processed,
and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.